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REAL-TIME GUEST SERVICE OPERATIONS FOR HOTELS AND RESORTS
Stop guest requests from getting lost.
Apgile turns every guest request into a visible, trackable service workflow.
Guests request service from any room or venue using a QR code, NFC tag,
or connected service button. The appropriate team is notified in real time,
unattended requests can be escalated, and managers can follow service
performance from request to completion.
REAL-TIME GUEST SERVICE OPERATIONS FOR HOTELS AND RESORTS
Stop guest requests from getting lost.
Apgile turns every guest request into a visible, trackable service workflow.
Guests request service from any room or venue using a QR code, NFC tag, or connected service button. The appropriate team is notified in real time, unattended requests can be escalated, and managers can follow service performance from request to completion.
A guest should never have to ask twice.
Whether a guest is in a room, beside the pool, on the beach, or at a restaurant, Apgile connects them directly with the services available in that location. With a simple scan, tap, or button press, the guest can request service without downloading an app. The appropriate staff or team receives the request in real time, together with the information needed to respond. Management gains clearer visibility into service activity, operational demand, and team performance.
Capture every request
Give guests a simple way to request service from rooms, pools, beaches, cabanas, restaurants, and other areas of the property.
Create clear ownership
Route each request to the appropriate team based on the service, venue, micro-location, and configured workflow.
Act before delays become complaints
Track the request as it progresses and escalate unattended requests to alternative staff or management.
Understand service performance
See where requests originate, how they are handled, and where the operation may need additional attention.
How Apgile works
Apgile connects the guest, the responsible team, and hotel management through one configurable service process.
The guest requests service
The guest scans a QR code, taps an NFC tag, or uses a connected service button. A branded service page opens on the guest’s phone without requiring an app download.
The guest selects what is needed
The guest chooses from the services available in that specific area, such as: Pool service, extra towels, guest amenities, tray pickup, housekeeping assistance, maintenance assistance, or a customized service request.
The appropriate team is notified
The request is delivered in real time to the designated staff member or operational team, together with the service information and relevant location. Notifications can be delivered to configured staff devices.
The request is tracked and escalated
The service request progresses through its configured statuses. If it remains unattended, Apgile can redirect or escalate it according to the property’s operational rules.
Management gains visibility
Managers can review request activity, service status, team performance, and demand by venue or micro-location through the Apgile dashboard. Button
Configurable Cycle
Set up the request cycle from complete to quick to fit the best option for your team.
Much more than a landing page
Set up your progressive app to be easily reachable from the QR Codes.
Include promotions, ordering, customer IDs, multi-call buttons, and much more.
Everything without app installation on your guests' devices.
Call Buttons
Extended Features
Apgile can combine technology based on QR Codes and IoT technology to process customer requests.
Easily Customizable
Customize your IoT devices with specific messages for the staff and make real-time service requests.
Multi Network
Apgile can work on Zigbee, Z-Wave, BLE, Wifi, and Radio Frequency Technology.
Exquisite Design
Apgile IoT-compatible devices have been created to provide the best and most attractive designs.
Fully Customizable
With Apgile multi-button technology and customizable messages, IoT can deliver excellence to any service.
Unlimited Range
Working with LoraWAN, Zigbee, Z-Wave, BLE, Wifi, and Radio Frequency technologies, Apgile has no range limitation. Even worldwide.
NFC Tags
Easy & Durable
Enable effortless and swift app access for your customers by simply tapping their mobile devices on our NFC tags.
Indoors & Outdoors
Made of waterproof PVC material, the NFC cards can be placed outdoors without the risk of losing functionality.
Customizable
Incorporate QR Codes, logos, and your brand to significantly enhance visibility and maximize exposure to your clients.
Compatible with all NFC Enabled Smartphone
The NFC Cards offer universal compatibility, functioning with any iOS or Android smartphone equipped with NFC technology, ensuring a wide range of usability and accessibility.
Flexible
NFC cards can effortlessly guide your customers to a variety of services, products, promotions, and more, enhancing their experience quickly and conveniently.
Turn service activity into operational intelligence
Apgile does more than deliver notifications. It creates a structured record of service activity that managers can use to understand how the operation is performing.
Live service overview
See current requests, their locations, their status, and which team is responsible.
Location intelligence
Understand which rooms, venues, areas, and micro-locations generate the most service demand.
Escalation visibility
Review requests that expired, required redirection, or were escalated before completion.
Historical
Use historical service data to identify patterns, support staffing decisions, and improve service workflows.
Use cases
